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Terms and Conditions

dhf provides training for members and non-members.  These Terms and Conditions apply to all candidates booking onto a training course. 

It is mandatory for dhf members whose products include Garage Door, Industrial Door or Automated Gates to employ at least one person who has completed the relevant training course for their industry type.

It is possible to provisionally book a place on a course.  To make a provisional booking, please call 01827 52337 and talk to Beth.  A provisional booking will only be held for 24 hours unless places are limited, in which case priority will be given to any confirmed bookings.

To confirm a booking the relevant Training Course Booking Form must be completed in full and returned to Beth either by email, fax 01827 310827 or by post to dhf, 42 Heath Street, Tamworth Staffs B79 7JH.

The confirmed booking form must clearly state method of payment (BACS, CHEQUE etc).  Please see Methods of Payment.

Please ensure you have read, understood, and accepted the Terms and Conditions of Booking before you submit a booking form.  By submitting a booking form, you will be deemed to have read, understood, and accepted them.

Methods of Payment

Payment of the course/training fees must be made either in advance or on receipt of invoice.  It is preferable that payment is made at the time of placing a booking wherever possible.

Payment can be made either by cheque, payable to Door & Hardware Federation, by BACS using the information on the invoice or by SAGEPAY by clicking the link contained within the invoice.

An invoice is issued whether pre-payment has been made or not.  It will state whether payment has been made or is owed.  Any purchase order numbers that need to be quoted must be specified and marked clearly on the booking form.


All payments quoted are exclusive of VAT which is charged at the standard rate.

Candidates’ Responsibilities

Each candidate will be given the relevant course details in advance of the date of commencement.  This will include the location and times of the training.

It is the candidate’s sole responsibility to turn up on time for each day of the course.  If a candidate arrives too late in the day and has missed a section of the training, the trainer in charge has the right to deny attendance of that candidate on that course for that day.

dhf will not be responsible for booking any accommodation for individuals attending the courses.

Cancellation of Bookings

Bookings can only be cancelled in writing by post or email.  A ‘sliding scale of fees’ applies when cancelling a booking.  Cancellations without 24 hours (1 working day) notice of the training start date will be charged the full course fee.  Cancellations of more than 24 hours’ notice but less than 72 hours (3 days) in advance of the course will incur a cancellation fee of 25% of the course cost.  Over 3 days’ notice will incur no charge.  A ‘day’ is noted as a working day Monday – Friday.  Therefore, if the course is scheduled to run on a Monday 24 hours’ notice would be the Friday beforehand.

Delegate Sustitution

It is possible to substitute an alternative delegate on any place booked at no additional cost.


Cancellations due to sickness of more than 24 hours’ notice in advance of the course will incur no charge.  Without 24 hours’ notice is at the dhf's discretion.

Course Transfer

A confirmed booking may be transferred to another of dhf 's training courses, availability permitting, providing the course takes place within 6 months of the date originally booked.  dhf is not obliged to ensure suitable alternatives are available.

Requests to transfer a booking should be made in writing by post or email.  The ‘sliding scale of fees’ principle as highlighted in ‘Cancellation of Bookings’ applies when transferring a course.  A booking can only be transferred on one occasion.  Subsequent transfers will be treated as cancellations.

Course Content and Programme Schedule

dhf reserves the right to alter the advertised schedule of the course, which may include cancellation of a course.  Where dhf cancels a course, individuals with confirmed bookings on that course will be offered alternative dates.  If none can be provided, then a full refund will be given.

dhf reserves the right to alter or amend the advertised content of any course without notice to continuously provide a high-quality service or due to changes in legislation that determine the content of the course and is beyond dhf 's control.

dhf will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme, its content and schedule including any cancellation of courses.

dhf will endeavour to meet all obligations.  On the rare occasion where dhf has to cancel a course due to sickness, reimbursements of any non-refundable out of pocket expenses, such as hotel accommodation, incurred by the candidate or their organisation will be at the discretion of dhf .


dhf uses in-house as well as third party trainers on its courses and endeavours to bring you the best quality of training possible.  Any misrepresentation of information supplied by the third-party trainer is not the fault of dhf who is not liable for such misrepresentation. dhf is not responsible for content of the courses supplied by a third-party trainer if it varies from the approved dhf training course.

All trainers and facilitators engaged in the dhf training programme are verified and comply with the legal requirements for offering training.  Errors and Omissions Excepted.

These terms and conditions will be reviewed on a regular basis.  Decisions made using these Terms and Conditions are final and no communication will be entered into.

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  • Door & Hardware Federation, The Barn, Shuttington Fields Farm, Main Road, Shuttington, Tamworth, B79 0HA
Registered in England No.2537077
VAT No. 240112234