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Terms and Conditions of Booking a Training Course via the DHF website

  • DHF provides training for members and non-members. These Terms and Conditions apply to all candidates booking onto a training course. 
  • By ticking the box, you are agreeing to the Terms and Conditions laid out below.

Please ensure you have read, understood, and accepted the Terms and Conditions of Booking before you submit a booking form.  By submitting a booking form and paying the required amount you will be deemed to have read, understood, and accepted them.

  • The information contained on this website has been prepared solely for the purpose of providing information about training and making online bookings for these courses.

Members’ rate

  • To achieve members’ rates you need to be logged into the website as a member of DHF.
  • It is not the DHF’s responsibility to inform you of your favourable rate, it is assumed that all members of DHF will log in to gain access to these rates.

Methods of Payment

  • Payment of the course/training fees is taken at the time of booking.
  • An invoice is issued and will state what payment has been made. Any purchase order numbers that need to be quoted must be specified and marked clearly on the online booking form.


  • All prices quoted are exclusive of VAT which is charged at the standard rate.

Candidates Responsibilities

  • Each candidate will be given the relevant course details in advance of the date of commencement. This will include the location and times of the training.
  • It is the candidate’s sole responsibility to turn up on time for each day of the course. If a candidate arrives too late in the day and has missed a section of the training, the trainer in charge has the right to deny attendance of that candidate for the entire course.
  • It is the responsibility of the candidate to arrange their own travel arrangements.
  • DHF is not responsible for booking any accommodation for individuals attending the course.

Cancellation of Bookings

  • Bookings can only be cancelled in writing by email. A ‘sliding scale of fees’ applies when cancelling a booking.  See below.
  • Please email
  • Cancellations without 24 hours (1 working day) notice of the training start date will be charged the full course fee.

Cancellations of more than 24 hours’ notice but less than 120 hours (5 days) in advance of the course will incur a cancellation fee of 50% of the course cost.  Cancellations of more than 120 hours (5 days) but less than 10 days will incur a cancellation fee of 25% of the course cost.  Over 10 days’ notice will incur no charge.

  • NOTE: A ‘day’ is noted as a working day Monday – Friday (9am-5pm). Therefore, if the course is scheduled to run on a Monday, 24 hours’ notice would be no later than 9am the Friday beforehand. 
  • All courses are scheduled to start at 9am.
  • All refunds for online payment may incur an additional administration fee for any charges applied by the Debit or Credit card company.

Delegate Substitution

  • It is possible to substitute an alternative delegate on any place booked at no additional cost.
  • DHF need to be informed of the names of all substitute delegates before the course start day to amend any paperwork.


  • Any refunds for a cancellation due to sickness of more than 24 hours’ (1 working day) notice in advance of the course is at the discretion of DHF.
  • DHF has the right to charge a reasonable administration fee for non-refundable costs incurred by DHF, including charges sustained by the credit or debit card company.

Course Transfer

  • A confirmed booking may be transferred to another of DHF’s training courses, availability permitting, providing the course takes place within 6 months of the date originally booked.
  • DHF is not obliged to ensure suitable alternatives are available in the same location. Candidates need to be aware that when transferring a booking onto another course that there may be travel implications.
  • All courses are delivered throughout the UK.
  • If a candidate transfers to another course DHF will try to accommodate the candidate in their local area. If this is not possible, the candidate will be expected to travel to an alternative location. 
  • DHF is not responsible for any travel expenses a candidate incurs in getting to a course, whether that course has been cancelled or not.
  • DHF is not responsible for making any travel arrangements for individuals.
  • Requests to transfer a booking should be made in writing by email The ‘sliding scale of fees’ principle as highlighted in ‘Cancellation of Bookings’ applies when transferring a course.
  • A booking can only be transferred on one occasion. Subsequent transfers will be treated as cancellations.

Course Content and Programme Schedule

  • DHF reserves the right to alter the advertised schedule of the course, which may include cancellation of a course.
  • Where DHF cancels a course, individuals with confirmed bookings on that course will be offered alternative dates.
  • If no alternative dates can be provided, then a full refund will be given.
  • DHF reserves the right to alter or amend the advertised content of any course without notice to continuously provide a high-quality service or due to changes in legislation that determine the content of the course and is beyond DHF’s control.
  • DHF will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme, its content and schedule including any cancellation of courses.
  • Should DHF cancel a course, for reasons beyond its control, any refunds for losses incurred by delegates for accommodation will be at the discretion of DHF.
  • Should DHF grant a refund, it will be for the cost of the room only and not consider the cost of food or beverages.
  • Evidence of booking and the monetary loss incurred will need to be produced upon request.
  • For a course to run there must be a minimum number of 8 delegates in attendance.
  • DHF has the right to cancel the course if the minimum number of delegates is not met.

Personal data

  • DHF processes your personal data in accordance with all applicable GDPR laws, as set out in our Privacy Notice.


  • DHF uses reasonable endeavours to ensure that the information contained on the website is correct at time of being published. We reserve the right to make alterations.


  • DHF uses in-house as well as third party trainers on its courses and endeavours to bring you the best quality of training possible.
  • Any misrepresentation of information supplied by the third-party trainer is not the fault of DHF who is not liable for such misrepresentation.
  • DHF is not responsible for content of the courses supplied by a third-party trainer if it varies from the approved DHF training course.
  • These terms and conditions are reviewed on a regular basis.
  • Decisions made using these Terms and Conditions are final and no communication will be entered into.

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Door & Hardware Federation, The Barn, Shuttington Fields Farm, Main Road, Shuttington, Tamworth, B79 0HA
Registered in England No.2537077
VAT No. 240112234
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