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Guarantee & support

dhf member quality assurance and guarantee

All dhf members are bound by a Code of Conduct that guarantees the business integrity of its members, product quality and standards of workmanship. If there is a dispute between a customer and a dhf supplier that cannot be resolved to the customer’s satisfaction, dhf will try to facilitate the resolution of contentious issues.

All dhf member companies, as a condition of dhf membership, agree to co-operate in this dispute resolution process by providing any information in its possession which may reasonably be requested by dhf. In certain cases, a site visit by a dhf technical officer can be carried out to try and bring resolution to a customer problem, but please note a charge for this may be made.

dhf Homeowner Support

If you need technical advice about any product supplied by a dhf member - for example:

  • If the product is not working to your satisfaction
  • You have worries about safety of operation
  • You need help on the correct choice of product

Contact dhf 

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  • Door & Hardware Federation, 42 Heath Street, Tamworth, Staffordshire, B79 7JH
Registered in England No.2537077